Refund policy

All sales at AURALIGHT are final. We do not offer refunds or exchanges for change of mind, ordering errors, or dissatisfaction with colour, brightness or styling. Please read product pages carefully — specs, dimensions and power requirements are listed on every item — and reach out before ordering if anything is unclear.

1. Why no refunds

We run a lean operation with products dispatched directly through our supply partners the moment an order lands. Once an order is placed it enters fulfilment immediately and cannot be recalled, which is how we keep prices where they are.

2. What we do cover

This policy does not affect genuine product faults:

• Dead on arrival: if an item arrives damaged or non-functional, contact us within 7 days of delivery with photos or a short video and your order number. We will send a replacement at no cost.
• Wrong item received: we will ship the correct item at no cost — no need to return the wrong one.
• Lost in transit: if tracking shows a parcel lost, we reship or credit the order in full.
• 12-month hardware warranty: manufacturing defects (dead LEDs, failed controllers, broken switches) are covered by replacement for 12 months.

3. Statutory rights

Nothing in this policy removes protections that consumer law in your country makes mandatory and non-waivable (for example, certain EU and UK statutory remedies for faulty goods, or applicable cooling-off rights where they cannot be excluded). Where such law applies, it prevails over this policy to the minimum extent required.

4. Cancellations

Because fulfilment starts immediately, orders cannot be cancelled once payment is confirmed. If you contact us within 60 minutes of ordering we will attempt — but cannot guarantee — to intercept the order before it enters fulfilment.

5. Claims

All claims go to support@auralight.shop or through the contact page with your order number. Claims are answered within 24 hours.