Terms & conditions

These terms apply to every purchase from auralight.shop and to the Auralight rewards, referral and affiliate programmes. Using those services or placing an order means you accept them. If anything is unclear, ask us before ordering.

1. Who we are

AURALIGHT sells lighting hardware, keyboard equipment and room decor online. Contact: support@auralight.shop.

2. Orders and payment

• Prices are shown in your selected checkout currency. Product taxes or import duties may apply where stated at checkout or required in your country.
• Payment is processed by Stripe at the time of order. We charge nothing outside checkout.
• An order is accepted when we send the dispatch confirmation. We may refuse or cancel orders for suspected fraud, pricing errors, or stock errors — with a full refund if payment was taken.
• Obvious pricing mistakes (for example, a decimal-point error) don’t bind us; we’ll offer the correct price or a refund.

3. Shipping

• Orders dispatch within 24 hours on business days.
• Free-shipping eligibility and any flat rate are shown in your selected currency at checkout.
• Delivery estimates are shown per destination at checkout. Delays at customs are outside our control, but we chase every stuck parcel.
• Risk passes to you on delivery. If a parcel arrives damaged, photograph the packaging and contact us within 7 days.

4. Refunds

All sales are final. We do not offer change-of-mind refunds or exchanges. Faulty, damaged-on-arrival, wrong or lost items are covered by replacement as set out in the refund policy. Mandatory consumer protections in your country remain unaffected where they cannot be excluded.

5. Warranty

Electrical products carry a 12-month warranty against manufacturing defects. It covers failures such as dead LEDs, failed controllers and broken switches. It doesn’t cover physical damage, water damage on non-rated products, or using a product outside its stated specification. Contact support with your order number and evidence of the fault.

6. Product information

We describe products as accurately as we can. Colours render differently across screens and rooms; small variations aren’t defects. Illustrative renders are identified on product pages.

7. Rewards, referral links and affiliates

• Account points are promotional, have no cash value, are not transferable, and may be reversed when the related order is refunded, cancelled, fraudulent or otherwise invalid.
• Tier progress uses lifetime points. Current earning rates, tier thresholds and benefits are displayed in your account and may be updated for future activity.
• An eligible new customer may receive 10% off merchandise on their first completed order after opening an active shared link. One link is attributed per order, discounts do not stack, and shipping is not discounted.
• Referral rewards apply only after a genuine friend completes an eligible first order. Self-referrals, duplicate accounts, misleading promotion, paid-search impersonation and manufactured transactions are prohibited.
• Active affiliates earn the rate displayed in their account (initially 8%) on eligible attributed merchandise after discounts. Commissions are reviewed for 30 days and may be voided for returns, chargebacks, fraud or programme abuse.
• Affiliates must clearly disclose that they may earn a commission wherever they publish an affiliate link. Payout identity and details may be verified before approved commissions are released.

We may pause a link or account to investigate misuse and correct obvious ledger errors. We will not remove an earned, valid benefit arbitrarily, and nothing in this section overrides mandatory consumer law.

8. Acceptable use of the site

Don’t attempt to break, scrape at abusive volume, manipulate rewards, or use the store for fraudulent orders. We may suspend access for abuse.

9. Liability

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud). Otherwise, our total liability for any order is capped at the amount you paid for that order, and we are not liable for indirect losses. Follow the electrical guidance supplied with products.

10. Disputes

These terms are governed by the laws applicable at our place of business, without depriving you of mandatory consumer protections in your country of residence. We’d genuinely rather fix the problem than litigate — talk to us first. EU customers can also use the EU ODR platform.

11. Changes to these terms

We may update these terms. The version in force when you order applies to that order; programme changes apply only to activity after the updated terms take effect unless a change is needed to prevent fraud or comply with law.