Terms & conditions

These terms apply to every purchase from auralight.shop. Placing an order means you accept them. They’re written to be readable — if anything is unclear, ask us before ordering.

1. Who we are

AURALIGHT sells lighting hardware, keyboard equipment and room decor online. Contact: support@auralight.shop.

2. Orders and payment

• All prices are shown in USD and include applicable product taxes unless stated otherwise at checkout; import duties for your country, where applicable, are your responsibility.
• Payment is processed by Stripe at the time of order. We charge nothing outside checkout.
• An order is accepted when we send the dispatch confirmation. We may refuse or cancel orders for suspected fraud, pricing errors, or stock errors — with a full refund if payment was taken.
• Obvious pricing mistakes (e.g. a decimal-point error) don’t bind us; we’ll offer the correct price or a refund.

3. Shipping

• Orders dispatch within 24 hours on business days.
• Shipping is free over $60; otherwise a flat rate shown at checkout.
• Delivery estimates are shown per destination at checkout. Delays at customs are outside our control, but we chase every stuck parcel.
• Risk passes to you on delivery. If a parcel arrives damaged, photograph the packaging and contact us within 7 days.

4. Refunds

All sales are final. We do not offer change-of-mind refunds or exchanges. Faulty, damaged-on-arrival, wrong or lost items are covered by replacement as set out in the refund policy, and mandatory consumer protections in your country remain unaffected where they cannot be excluded by agreement.

5. Warranty

Everything electrical carries a 12-month warranty against manufacturing defects. That covers dead LEDs, failed controllers, broken switches and similar hardware faults. It doesn’t cover physical damage, water damage on non-rated products, or adhesive failure on surfaces the product isn’t specced for. Warranty claims: email a short video of the fault and your order number; we replace first, and only ask for the faulty unit back when the carrier makes it painless.

6. Product information

We describe products as accurately as we can — measured specs, honest photos of limitations, no “up to” games. Colours render differently on different screens and walls; small variations aren’t defects. Illustrative renders on product pages are marked as such.

7. Acceptable use of the site

Don’t attempt to break, scrape at abusive volume, or misuse the store, and don’t use it to place fraudulent orders. We may suspend access for abuse.

8. Liability

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud). Otherwise, our total liability for any order is capped at the amount you paid for that order, and we are not liable for indirect losses. Products are for the uses described on their pages — follow the included electrical guidance.

9. Disputes

These terms are governed by the laws applicable at our place of business, without depriving you of mandatory consumer protections in your country of residence. We’d genuinely rather fix the problem than litigate — talk to us first. EU customers can also use the EU ODR platform.

10. Changes to these terms

We may update these terms; the version in force when you order is the one that applies to that order.